Key Points

• 100-day return period starting from the delivery date
• No restocking fees under any circumstances
• Returns are processed within 10 days after arrival at our warehouse
• Return shipping costs are the responsibility of the customer (we will provide the return address)
• Exchanges are available, simply contact us to arrange one
• This policy operates in accordance with our Terms of Service

Return Conditions

• To qualify for a return, items must be:
• Unworn and not washed
• With all original tags attached
• In their original condition and suitable for resale
• We accept returns for any reason, including a change of mind.

Please note: Returns must be initiated within 100 days of delivery. Requests submitted after this period cannot be accepted.

How to Start a Return
1. Get in Touch

Email us at info@nomadvelo.cc to begin your return or exchange request. We will promptly provide a return form.

2. Fill Out the Form

Clearly indicate which items you are returning and specify whether you prefer a refund or an exchange. Detailed information helps us process your request more efficiently.

3. Send the Items Back

You may choose any shipping carrier. The return address will be provided once you contact us. Please ensure the package is sent within the 100-day return window.

4. Processing

Once your return is received at our warehouse, it will be reviewed and processed within 10 days. We will keep you informed by email throughout the process.

Refunds

After inspection and approval, the refund will be issued to your original payment method within 10 days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you would like a different size or color, email info@nomadvelo.cc within 100 days of delivery with your preferred replacement. All exchanged items must meet the same return conditions: unworn, unused, and in original packaging with tags attached.

Order Cancellations

If you need to cancel an order, please contact us immediately at info@nomadvelo.cc. Once an order has entered the processing stage, cancellation may no longer be possible.

Delivery Concerns

If you receive an incorrect or damaged item, please notify us without delay. Send clear photos showing the issue to info@nomadvelo.cc. After reviewing your case, we will arrange an appropriate resolution, whether that involves a replacement or a refund.

Contact Us

• Business Hours: Mo-Fri, 8:30 – 17:00 GMT
• Email: info@nomadvelo.cc
• Phone: +44 7520 658315
• Nomad Velo Limited, a company registered in Hong Kong.
• Business registration number: 78775415
• Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong