Essential Information Overview

Order Cut-Off Time: 12:00 GMT

Processing Time: Please allow 0–7 business days (Monday to Friday) for order processing.

Estimated Delivery Time: Delivery generally takes 5–12 business days (Monday to Friday).

Shipping Fees: We offer free shipping on all orders.

Shipping Process

After placing your order, it will enter a processing period of 0–7 business days. Once dispatched, delivery typically requires 5–12 business days, depending on the destination. All orders are shipped free of charge.

You will receive an email confirmation once your package has been shipped.

Tracking Your Order

As soon as your order leaves our facility, a tracking number will be sent to you by email. You can follow the progress of your shipment through the Order Tracking page using this reference number.

Delays & Support

If your delivery appears delayed, we recommend reviewing the tracking details first. Should you require further assistance, please contact us at info@nomadvelo.cc and include your order number. We will promptly investigate the matter.

Order Cancellations

If you need to cancel your order, please reach out to us as soon as possible at info@nomadvelo.cc. Kindly note that once an order has entered the processing stage, cancellation may no longer be possible.

Delivery Issues

If you receive an incorrect item or a product that arrives damaged, please notify us immediately. Include clear photos showing the issue and send them to info@nomadvelo.cc. Our team will review your case and arrange an appropriate resolution, whether that involves a replacement shipment or a refund.

Due to increased demand, delivery times may occasionally be slightly extended. We sincerely appreciate your patience and understanding. Tracking details will be provided as soon as your order has been dispatched.

Thank you for your continued support.

Contact Us

• Business Hours: Mo-Fri, 8:30 – 17:00 GMT
• Email: info@nomadvelo.cc
• Phone: +44 7520 658315
• Nomad Velo Limited, a company registered in Hong Kong.
• Business registration number: 78775415
• Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong